Health Check The "Watermelon" Effect: Are project status reports "Green" to leadership while the technical reality is "Red" (at risk)? Yes No Sometimes The "Bus Factor": Is critical knowledge of your systems and processes trapped in the heads of one or two key individuals? Yes No Helpdesk Firefighting: Is your support team spending >70% of their time reacting to recurring issues rather than preventing them? Yes No Documentation Debt: Could a new hire or external partner take over operations tomorrow without a 30-day "hand-holding" period? Yes No Scope Seep: Has the project expanded beyond its original intent without a corresponding adjustment in budget or timeline? Yes No Deployment Anxiety: Does the team avoid pushing updates to production because they lack confidence in the testing or release process? Yes No Siloed Operations: Is there friction or a communication gap between the people building the tech and the people supporting the users? Yes No Tooling Overload: Are you paying for expensive platforms (Jira, Zendesk, etc.) that are poorly integrated or underutilized? Yes No Financial Velocity: Is the "burn rate" of the budget increasing while the actual delivery of tangible milestones is slowing down? Yes No Scalability Ceiling: If your company grew by 50% tomorrow, would your current IT Ops and Helpdesk structure collapse under the volume? Yes No Name Work Email Company Name Project Budget <$50k $50k-$250k $250k+ What is the single biggest challenge you are facing right now? Get My Score & Recommendatons
